Appointment Policies

Cancellations & Rescheduling

I require at least 48 hours’ notice if you need to cancel or reschedule your appointment.

This gives me time to offer the appointment to someone else who may be waiting for care.

Late cancellations may be charged the full cost of the originally scheduled session.

I understand that emergencies, severe weather, and unexpected situations happen. These circumstances can be discussed individually when they arise.

No-Shows

No-shows will be charged the full cost of the originally scheduled session.

The balance must be paid before scheduling any future appointments.

Please plan ahead and set whatever reminders work best for you so you don’t miss your appointment.

Appointment Reminders

I offer text or email appointment reminders through ClinicSense.

You may opt out of reminders at any time.

Please also use your own reminder system as needed, since reminders are provided as a courtesy and you are still responsible for remembering your scheduled appointment.

Late Arrivals

Please let me know if you are running late.

If you arrive late, your appointment will still end at the originally scheduled time, and you will be responsible for the cost of the full session you reserved.

If you are more than 10 minutes late and have not contacted me, your appointment may be treated as a no-show.

Scent-Free Policy

Please do not wear scented products to your appointment.

Fragrances can make me very ill and may prevent me from being able to safely work.

If you arrive wearing a noticeable scent, your appointment may need to be cancelled, and you may still be responsible for the cost of the reserved session.

Payment Policy

Payment is due at the time of your appointment.

I currently accept cash or check.

Any outstanding balance, including charges for late cancellations or no-shows, must be paid before scheduling future appointments.

Respectful & Appropriate Conduct

Professional boundaries are maintained at all times.

Any inappropriate, sexual, threatening, or disrespectful behavior will result in the session ending immediately. Full payment for the scheduled appointment will still be required, and future appointments may be declined.

Illness & Contagious Conditions

Please reschedule your appointment if you are sick or may be contagious.

This includes fever, vomiting, diarrhea, significant respiratory illness, or other symptoms that could put others at risk.

If you are unsure whether you should come in, please call me before your appointment.

Communication & Appointment Changes

For cancellations, rescheduling, or other time-sensitive appointment changes, please text me at 608-780-3993.

Text is the best way to reach me for scheduling updates, especially during the workday when I may not be able to answer the phone.

If needed, you may also call and leave a voicemail.

Privacy & Confidentiality

Your privacy is important to me. Information shared during your sessions and in your health history is kept confidential and is used only as needed to provide your care.

I will not share your personal or health information without your permission, except when required by law.